Menu
Reply
anelson
  • 33
  • 0
  • 0
Tuning in
955 Views
Message 1 of 16
Flag for a moderator

Problems with Authentication Denied (VM304)

I have been trying to set up an addtional mailbox on my account but I am getting the following error

Problems with Authentication Denied (VM304)

Trying to access the account vis webmail give me this message

Your mailbox is not available at the moment.

I would be grateful if someone could let me know what I need to do to unblock this problem

Kind regards

 

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
940 Views
Message 2 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

There have been a number of posts recently about issues with creating secondary accounts.  It would appear that yours has not been created properly at the VM end.  The Forum Team will be along to help in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
anelson
  • 33
  • 0
  • 0
Tuning in
933 Views
Message 3 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

Having read some of the post on this topic that does seem the case.

Thank you for giving me hope that in a day or so help will be provided!

0 Kudos
Reply
Paul_DN
  • 6.32K
  • 363
  • 659
Forum Team
Forum Team
806 Views
Message 4 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

Hi anelson,

 

Thanks for reaching out to us in our community, I am sorry your unable to set up an additional email address, please can you share the error code you are getting.

 

Kind regards

 

Paul.

 

 

0 Kudos
Reply
anelson
  • 33
  • 0
  • 0
Tuning in
785 Views
Message 5 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

The error code is

Problems with Authentication Denied (VM304)

Do you need more?

Regards

0 Kudos
Reply
Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
630 Views
Message 6 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

Thanks for the post Anelson.

 

Can we please confirm that you're able to log into your My Virgin Media account?

 

Are you adding this through the mailbox management page? 

 

Let us know, Emily.

0 Kudos
Reply
anelson
  • 33
  • 0
  • 0
Tuning in
618 Views
Message 7 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

Yes I can log into my VM account.

I setup email addresses for my members of my family many years ago and I am now trying to enter the SMTP details in my new email program for one of the family. The error is the response I get back when trying to setup that email program.

KR

0 Kudos
Reply
Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
614 Views
Message 8 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

If this is in regards to setting up a client you can find these settings here.

 

Thanks, Emily.

0 Kudos
Reply
anelson
  • 33
  • 0
  • 0
Tuning in
613 Views
Message 9 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)

It is a different client to those listed although I have indeed tried the setting given. I will try again

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
606 Views
Message 10 of 16
Flag for a moderator

Re: Problems with Authentication Denied (VM304)


@anelson wrote:

It is a different client to those listed although I have indeed tried the setting given. I will try again


If you created the account some years ago you may need to change the password to get it working via an email client.  Have you tried that?

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply