Hi Tim,
I can't gather the logs following the instructions from the link you provided.
As part of the troublshooting process I removed my VM accouts and can't add them in Outlook.
My primary address displays the pop up window asking for smtp password, and the secondary email address displays a different incoming message.
"we couldn't log on to the incoming (IMAP) server. Please check your email adress and password and try again".
I am logged onto webmail using this account so all is correct.
Thanks