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Problems accessing emails

Still impossible to access emails- started Tuesday evening and when attempting to get in via virgin media website it just comes up with : 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

any help appreciated 

jon

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Email issues

Hi 

had issues since Tuesday when my emails became inaccessible- It is an ntlworld address but don’t know if this is relevant.

tried to log in on website rather than outlook or phone but say to try again in 1 hour as not available.

changed passwords but still no access to my emails - any advice appreciated 

jon

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Mailbox unavailable

Still showing mailbox unavailable since Tuesday - anyone resolved this problem ?

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Re: Problems accessing emails

Hi JD56,

 

 

Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Re: Problems accessing emails

 

Hi JD56,

 

 

Thank you for coming back to me, I am glad to hear I was able to get this resolved for you, You are very welcome, keep safe 🌈.

 

Regards

 

Paul.

 

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Re: Email issues

Hi John,

 

 

I have now reset this for you, please try again, once in please change the password to prevent this happening again.

 

 

Regards

 

Paul.

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Re: Problems accessing emails

Hi,

I've had exactly the same problem.

I can sign into my VM account for billing etc, but absolutely no joy with signing into my emails.

Can you help please?

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Re: Problems accessing emails

Hi sxj1704,

 

Thanks for your post and welcome to the Community Forums. Sorry to hear that you are having logging in issues. I'll send you a PM shortly to get your login and account details.

 

Cheers,

Corey C

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