I've not tried reinstalling the app as I do not want to risk losing the messages on my iPad.
The workaround I found still works (changed the password on the SMTP (outgoing mail server) from my EMAIL password to my VIRGIN MEDIA (VM) login password. Now messages are being sent from my outbox.), so I'll stick with it.
Not sure why the receive messages function requires my VM password, whilst the send function still works with my EMAIL password.
Okay, I deleted the app and reinstalled it using the link you provided. NB: It defaulted to server port 993 rather than 995. Changing to 995 did not work; stuck on verifying.
So, using port 993, the app did not work when I put in my original EMAIL password (the one that I use to access my emails using OUTLOOK on my desktop), but it did work when I entered my VIRGIN MEDIA password (the one I used to access VM site).
Moving to my desktop, I sent an email using my OUTLOOK EMAIL password and received it. I changed my password to the VIRGIN MEDIA password and repeated the process; both passwords were accepted by the system.
Is it the case that I should be using my VM password when logging into email via OUTLOOK ( desktop) and MAIL (iPad)?
Yes, the password for the email account is the one you set in your My Virgin Media account. This is used wherever you access the email account be that when using an email client such as Outlook or when using VM webmail.
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HI JohnS5, thanks for the message and welcome to the forums. I am sorry to hear about the issues which you have been having with the password, has this now been resolved? Please let us know if you require any assistance? Chris