@tc12 wrote:
There isn’t the option there? I have looked throughout the account and can’t find anything..see screenshot

That looks like the mobile/small screen view of the forum. In the purple Menu bar above 'Preference options' click on the downward arrowhead at the right of the purple bar. This should drop down a list of seven options, the sixth of which is Private Messages. Click on that and you should see the next set of options.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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