Virgin Media Community

[tc12]

Please can someone advise how to set up private messages in this forum. My fathers forum account is not accepting them it says access denied.

thanks

[Graham_A]

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@tc12 wrote:

Please can someone advise how to set up private messages in this forum. My fathers forum account is not accepting them it says access denied.

thanks

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First make sure that Private Messaging is enabled in the profile preferences for your father's account:

You can read all about Private Messages in the Community FAQ section here: https://community.virginmedia.com/t5/help/faqpage/title/pm

[tc12]

There isn’t the option there? I have looked throughout the account and can’t find anything..see screenshot

[Graham_A · Accepted solution]

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@tc12 wrote:

There isn’t the option there? I have looked throughout the account and can’t find anything..see screenshot

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That looks like the mobile/small screen view of the forum.  In the purple Menu bar above 'Preference options' click on the downward arrowhead at the right of the purple bar.  This should drop down a list of seven options, the sixth of which is Private Messages.  Click on that and you should see the next set of options.

[tc12]

I could kiss you!! thank you this has been so frustrating for the last few days..couldn't find the answer anywhere. Its now working thank you

[Graham_A]

Thanks for the virtual kiss. Glad I could help.  Keep safe.