Print emails without blank pages

[Essex52]

Why, when I print emails from virginmedia.com/appsuite do I usually/always get a mostly blank first page and maybe one or two more mostly blank pages further down, instead of them printing out how they look in the app? I find this extremely irritating when I'm printing out email confirmations of my Tesco.com grocery orders!

How can I make emails print out as they appear in the app?

[用心棒]

Which operating system and browser are you using?

Does the preview print resemble that produced by the printer?

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[Ashleigh_C]

Hi there @Essex52

Thank you so much for your post and welcome back to the forums. 

I'm so sorry to hear that you have faced this issue with your emails printing, and a big thank you to @用心棒 for their help and advise.

Are you able to confirm the device and browser you are using, as well as whether the print preview shows the blank pages? 

Thank you again

[Essex52]

OS = Edition Windows 10 Home
Version 22H2
Installed on ‎29/‎09/‎2022
OS build 19045.2486
Experience Windows Feature Experience Pack 120.2212.4190.0

Browser = Google Chrome Version 109.0.5414.75 (Official Build) (64-bit)

Printer = Epson Expression Home XP-452. Print preview is on and when the print previews of the affected emails pop up, yes, they match what actually gets printed.

[用心棒]

Is it possible images are causing the issue; to determine if this is the case compare how images are shown in webmail to the print preview

[Essex52]

https://mail.virginmedia.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX 

This is a screenshot of an Aldi email I received today, taken in Virgin Media email client.

This is a screenshot of the printout of the same email

[用心棒]

Issue is reproducible but only in Chrome; none of the alternative Chromium browser variants tried nor Firefox have this issue. As the issue is specific to Chrome your options are:

• report to Google — press Shift + Alt  + I and complete form to raise issue
• when printing select Pages, from drop down list select Customised and enter range of 2- to print second page onwards
• use an alternative browser
• use an email client

[Essex52]

Thank you.

I did as you suggested and sent a report to Google but I don't hold out much hope of it being fixed anytime soon 😕

I also forwarded one of the affected emails to my Outlook account and sure enough, it printed out fine from there - with no blank first page! But I don't like using the Outlook email client 😞

I then tried the Microsoft Edge browser and signed in to my Virgin Media email account - and the emails still printed out with blank first pages on there 😞 

I then tried the Firefox browser and signed in to my Virgin Media email - and the emails printed out without the blank first page. BUT the email printed in Firefox didn't display background graphics and I couldn't see how to change that without using print using system dialogue? And when I used print using system dialogue, I got the blank first page again!

[用心棒]

Hopefully when Google fix the issue in Chrome it will be patched in Chromium and as a consequence in other browsers like Edge.

In Firefox's print dialogue window, toward bottom, select Print backgrounds, as highlighted in image following:

[CallmeK]

I am also experiencing the problem of emails printing in Virgin's Outlook with a blank first page, apart from the email address and date at the top. Has a solution been found, yet, please?