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Primary email address

jaberwok
On our wavelength

Hi. Is it possible to promote a secondary email address to primary?

Having managed to move everything in my primary mailbox to gmail, I would like to delete the primary address but other posts state that this is impossible without closing the account.

5 REPLIES 5

TableTop
Up to speed

No it isn't possible.

The 'primary' email address is actually better thought of as the 'username' for your VM account and that can't be changed.

Tudor
Very Insightful Person
Very Insightful Person

One thing you could do is redirect all mail received in the primary account to your GMail account, then you do not ever need to access it.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Kath_F
Forum Team
Forum Team

Hi jaberwok, 

Thanks for taking the time to get in touch with us via the community. 

There isn't a way to change a secondary email account to the primary I'm afraid, and Primary Virgin Media email addresses will only be removed, once the services have been cancelled. We are unable to delete a primary Virgin Media email address, whilst the services remain active. 

Let us know if you need further help or assistance. 

Thanks,

 

Mod Edit - edited to assist the community

Kath_F
Forum Team

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jaberwok
On our wavelength

Thank you, all, for confirming this.

You're most welcome jaberwok,

If you have any further queries or issues, please pop back here and we'll assist as much as we can. 

Kind regards Jodi.