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Primary Account

Hello,

Both me and my husband don't seem to have hold the primary account!

We have been in touch and were told the email address was not one we knew so the password was changed to one i asked for.

When trying this email and password it still doesn't work so we cannot  changed anything on our account.

 

Please help

 

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Re: Primary Account

Hi there @Helen23

 

Welcome to our Community and thanks so much for your first post - I am sorry that you're having some issues with your MyVirginMedia account and logging in. I can see that you do have an online account already set up - there shouldn't be any reason why you can't log in with the registered email and change your username once you have logged in.

 

We'll need to chat with the account holder to re-set the password and help you out with that so I'll pop you a Private Message to go through security and we'll go from there. Please look out for the Purple Envelope and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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