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kingscrusher
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Message 1 of 6
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Postmaster contact info please

Hi there

I am the webmaster of chessworld.net and recently a number of Virgin Media members are not receiving Email notifications from :

chessworld@chessworld.net

I would like to discuss this issue with the post master. We have not made any Email changes here and other providers continue to receive Emails.

Please could I have the contact information for the postmaster to discuss in detail the issue.

Thanks

 

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Very Insightful Person
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Message 2 of 6
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Re: Postmaster contact info please

No you can't have the e-mail address of VM's postmaster via this Forum. It is against Forum rules to post any e-mail address belong to VM or any other party on this Forum.

However if you are a webmaster then you presumably know the agreed international format for postmaster addresses. So you shouldn't need to ask.

Additionally you posted about this issue last week here:

https://community.virginmedia.com/t5/Email/For-attention-of-Postmaster-Chessworld-net-Emails-being-b...

and you got a reply from one of our e-mail experts here (a VM user) which indicated that the problem lay at your door. You have not responded to that.

It is against Forum rules to post twice on the same issue.





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Message 3 of 6
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Re: Postmaster contact info please

Now we have two threads running on this issue, as you have replied in your earlier thread. I suggest that no further replies are to be made in this thread and I will ask the Mods to lock it.


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kingscrusher
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Message 4 of 6
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Re: Postmaster contact info please

Hi there

Yes, okay - replied there too now.  But please may I ask how to go about whitelisting Email addresses in general? 

I noticed that in the past recommendations have been made about adding to the contact list or address book - is that still valid ?!

Thanks in advance

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Message 5 of 6
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Re: Postmaster contact info please

VM do not whitelist. If there is an issue with mails from your address then VM will deal with that specifically. Stick to the previous thread please. I am arranging to have this one locked to avoid confusion.


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Moderator
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Message 6 of 6
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Re: Postmaster contact info please

Hi there,

 

Closing as there is another ongoing thread. Please keep the conversation in one place to avoid confusion.

 

Best,

Michael_JK
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules