We have recently migrated over to a new email platform which may affect some users using the POP3 protocol and you may receive an "Authentication" error. Please update your settings by following the guidance here and also check whether you have the recent: prefix before your username and remove that prefix.
We strongly recommend Virgin Media Mail email client users access via the IMAP protocol, or alternatively use webmail.
Hello if our mailboxes are inaccessible is there a protocol for using this POP to access our in box to download data ? Would there be a help sheet to walk us through how we can download the personal data Virgin now holds for us via inbox?