on 26-01-2022 09:34
Can you please ask OFFSHORE support to stop calling DAILY to ask me if A) I have fixed the email issue or B) if they have fixed it.
It isnt, it hasnt worked for three weeks and seeing as they escalate each and every time they call. why am i NOT getting calls from your CEO, surely the escalation has hit that desk by now 😕
on 27-01-2022 13:22
Hi M00g,
Thank you for your post.
I am sorry you feel this way. You can edit your marketing preferences on your my virgin media here under "my preferences"
Zoie
on 28-01-2022 10:00
Yes i know, however that will not stop unintelligible OFFSHORE tech support..
on 28-01-2022 10:55
LOL no sooner had i posted and BOOM, another offsore call asking if I HAVE FIXED IT, after i said no and then tried to explain to the advisor what the issue is for what must be the thirtieth time as they call every day, she hung up as i was explaining.
Not unusual for them to just break the call or put you back in the line.
on 29-01-2022 11:31
From checking our systems we can see there is a ticket raised for our IT team to look into this, if the ticket is still open due to the issue ongoing they may contact you but unless they have made any changes or feel they have resolved it they shouldn't call you everyday
Rob
on 31-01-2022 12:35
on 01-02-2022 16:13
Hello m00g
I am happy to take a look for you
But first can you please try a password reset for the email address you are having issues with
Make sure its one you have never used before
Wait 20 minutes and try logging in again
Gareth_L
on 02-02-2022 09:16
Hi Gareth_L
Every day i try a new password and yes i do use different ones. This is not a "suspicious account activity" where your systems mistakenly lock accounts.
on 02-02-2022 21:27
VM offshore support have excelled themselves, NOT content with calling daily they have now escalated to calling THREE times today. I wouldnt mind if they were calling to state the email issue is fixed but they dont, they want to know if i have fixed it and if not they will escalate yet again.
I understand NO free email service is gauranteed but Outlook and GMAIL are free and there is rarely an issue with them. If this was a CableInet or Telewest email address i could understand if you had closed those, but the issue lays with a VIRGINMEDIA.COM address.
Seven boxes failed, six came back, why not the seventh?? Its been a month now.
on 04-02-2022 11:39
From checking our system m00g we can confirm that the ticket is still open and being looked into. We can also see you have spoken to the team since posting and they have advised you of this.
The team do call to provide updates on the ticket and to ask for any additional information that may be required.
Rob