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Jenny009
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Please delete my ntlword email account

Could you please delete the old and unused email account that I have with ntlworld?  I do not have an active virgin media account for many years, but I think someone hacked into it and send spam mail to others. As I always received Message Delivery Failure email forwarded to my current email address.

I have tried to contact your webchat, was asked to called the customer service, waited for more than half an hour and line was cut.

I am totally sick of receiving the message delivery failure email filled up my mailbox!

 

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alicebrand88
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Re: Please delete my ntlword email account

I'm having the exact same problem - infuriating isn't it! I've also tried chat, phone, text and this webforum but no responses or help in over 2 weeks, all the whilst a hacker has access to my emails and all accounts linked to it.

Fingers crossed someone can help soon!

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Martin_N
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Re: Please delete my ntlword email account

Hi Jenny009,

 

Thank you for your post and welcome to the community. 

 

We can certainly look to help with this. I will private message you to get some details. 

 

^Martin

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