Please can someone help me disable my deceased mother's blueyonder email account??

[RLFD]

Hi there, 

My mum passed away in July 2019. I was told everything had been shut down in terms of her account but her phone is still getting emails today. I spoke to someone called Jake on the "Bereavement Team" last week on Tuesday or Wednesday and he said he would get this sorted and email me to confirm by Saturday. I have had no email direct to me and yet my mum's account is still getting mail. Nothing of any great importance but that's not the point, this should have been done a while ago and I would really like to get this sorted. I'm afraid that no, I do not have her email log in details, only her old Virgin account number and blueyonder email address. 

Please can someone help me sort this asap?

Thanks

[Kath_F]

Hi RLFD, 

Thanks for your post and welcome to the forums. It's great having you on board with us although I am sorry for circumstances in which you are needing to contact us. 

We can certainly get things sorted for you. I will need to confirm some information with you in order for me to proceed with things.

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi RLFD, 

Thanks for coming back to me via private message. It's my pleasure to help. 

As soon as I have a reply from the IT Team, I will come back to you as agreed 🙂

In the meantime, take care. 

Thanks,

[Kath_F · Accepted solution]

Hi RLFD, 

Thanks for your patience whilst I was waiting for the IT Team to resolve things. 

They have come back to me today and advised they have deleted the email addresses as agreed. 

If you have any further issues, please pop back and let me know.

Take care,

[RLFD]

You absolute superstar - thank you so very much Kath (and the IT Team!), this is fantastic news 🙏 🙏 🙏 🙏 🙏 🙏

VERY much appreciated - I hope you have a lovely BH Weekend! xx