Virgin Media Community

[mattfletcher]

Gmail and K9 mail were working fine on my android phone.

Now find emails not being sent by both apps

Error appears to be

5.7.13 Authentication Denied (VM305)

Looking at posts on here, I tried looking on Spamhaus to see if my IP address was being blocked but it is not listed.

Mail from my tablet (K9 mail ans Gmail) and PC (outlook) being sent with no problems.

Any help appreciated.

[用心棒]

Did you check you public IP Address, i.e. that shown here https://duckduckgo.com/?q=ip+address&ia=answer; do not disclose the result here?

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[Emily_G]

Thanks for the post Mattfletcher and welcome to our community.

Can we please confirm if you've tried the above suggestion? 

If so, how did this go?

Let us know, Emily.