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kh16cbc
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Permanently delete old blueyonder email account

Hi,

Please can someone contact me regarding deleting an old blueyonder email account.

Thanks in advance.

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David_Bn
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Re: Permanently delete old blueyonder email account

Thanks for your post on our Community Forums kh16cbc, and a very warm welcome to you!

 

Can you please advise me if you're referring to an E-Mail address from a Virgin Media account that is currently active? Is this the primary E-Mail address or a secondary E-Mail account?

 

If you have access to your self-care account, you would be able to delete the secondary E-Mail addresses on your account, have you attempted to do this?

 

Kindest regards,

 

David_Bn

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kh16cbc
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Re: Permanently delete old blueyonder email account

Hi David,

This is an old inactive account which I believe has been hacked.

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Serena_C
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Re: Permanently delete old blueyonder email account

Thanks for the details @kh16cbc

 

I will send you a private message now for the details required to get this deleted.

 

Please look out for the purple envelope in the top right corner.

 

Best wishes,

 

Serena

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