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Chris_P
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Permanently delete old blueyonder email account

Hi there,

I don't have access to my old blueyonder account and it isn't used for anything. Recently, I discovered that far from being deleted 5+ years ago as was promised, emails sent to the address still respond with the auto-reply I set up before leaving.

Please can someone do what I thought was supposed to happen 5 years ago and help me permanently delete my old blueyonder email address?

Many thanks,

Chris

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MissPasko
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Message 2 of 16
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Re: Permanently delete old blueyonder email account

You have come to the right place, Chris_P.

As you know, the mailbox should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Chris_P
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Message 3 of 16
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Re: Permanently delete old blueyonder email account

Thanks, yep, that's exactly what's needed, so I'll await the private message.

Cheers,

Chris
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Emma_C
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Message 4 of 16
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Re: Permanently delete old blueyonder email account

Hi Chris_P, 

We can certainly help with deleting your email account, I'll pop you a message now and grab some details 🙂

Emma_C - Forum Team
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Chris_P
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Message 5 of 16
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Re: Permanently delete old blueyonder email account

Thanks for your message Emma. Hope we can resolve it soon.

Chris
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Emma_C
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Message 6 of 16
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Re: Permanently delete old blueyonder email account

Hi Chris_P, 

That's all been requested for you now. 

The emails will be deleted within the next 5-7 days, any issues let us know 🙂 

Emma_C - Forum Team
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Chris_P
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Message 7 of 16
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Re: Permanently delete old blueyonder email account

That's great. Many thanks Emma.
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Emma_C
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Message 8 of 16
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Re: Permanently delete old blueyonder email account

Morning Chris_P, 

This should now be deleted for you, any problems do let us know 🙂

Emma_C - Forum Team
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Chris_P
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Message 9 of 16
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Re: Permanently delete old blueyonder email account

Hi Emma, 

Thanks again for your help. 

It looks like the one in my partner's name has been deleted but not the one in my name. Could someone have another look at that one please? 

Best wishes, 

Chris. 

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Emma_C
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Message 10 of 16
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Re: Permanently delete old blueyonder email account

Oh dear, I'll get them to have another look 🙂 

Emma_C - Forum Team
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