Password needs changing on NTL World email

[VeeJay1]

My ntlworld.com email has been hacked and I would like to change my email password, how do I do this?

[pjh]

Use the “Forgotten Password” feature. You will need to know your date of birth and the answer to a security question (eg mother’s maiden name).

[John_GS]

Hi @VeeJay1

Thanks for posting and welcome to the community. 

I am sorry to hear of this email issue. Have you been able to follow pjh's advice regarding this matter? https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked - this should also help you in this matter as well.

Please keep us posted if you need further help. 

Best wishes,