It seems someone else is using my Virgin Media email address. I am asked to verify my identity when I log into my account. When I enter it (or what I think it is) I get an error message saying it is incorrect. I used to have a Virgin Media account but closed it 4 years ago when I moved as they didn't serve my new location. I kept my mobile account with them and have had no problems until now. I cannot sign into my Media account as I don't know my old account number or password. How can I get back into my email account?
So sorry @abenauk just to confirm, the former account is no longer active? Also how long ago was the account closed? If this is the case we unfortunately will not be able to reinstate to email address, but I can fully delete it for you if you would like?
Please let me know and if so I will send you a PM so we can get it deleted.