Menu
Reply
SeanKelly
  • 3
  • 0
  • 0
Joining in
427 Views
Message 1 of 3
Flag for a moderator

Password change security alert.

When your password has been changed on Virgin media this is the email you get:  

 

Hello Sean,

All done! Your My Virgin Media password has now been changed. You'll need to use your new password to sign in to My Virgin Media from now on.

Got any questions about My Virgin Media? You'll find all the answers at virginmedia.com/help.

Enjoy

The Virgin Media team

P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

 

Yes, that is the whole message!!!!! Where is the line stating that if you did not request or change your password then please press this link or ring this number?? Come on VM this is basic stuff.

 

 

Tags (2)
0 Kudos
Reply
Anonymous
Not applicable
416 Views
Message 2 of 3
Flag for a moderator

Re: Password change security alert.

It's more likely that VM including a link to report a problem could be used by spammers in their 'emails' to get people's information.

I prefer them to have the contact link instead.

0 Kudos
Reply
Gareth_L
  • 6.18K
  • 379
  • 675
Forum Team
Forum Team
348 Views
Message 3 of 3
Flag for a moderator

Re: Password change security alert.

Hello SeanKelly

Thanks for your post 

While you are on here can we help with anything else at all?

The feedback you gave us, we will make sure this gets passed on to the right Team 

Gareth_L

 

0 Kudos
Reply