Virgin Media Community

[Starann17]

Windows 10 PC. When I try to log on to my email account (@ntlworld.com) I get an ox app log in screen I cannot get rid of. I have looked at previous references to this but they don't seem to apply. Just one thought, I have installed Avast security software, is this the culprit? Thanks

[用心棒 · Accepted solution]

If the issue does not occur when using your web browser's Private / Incognito mode (Ctrl + Shift + P or Ctrl + Shift + N) then deleting Virgin Media cookies should resolve the issue when in default mode.

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[Starann17]

I thought the incognito bit had worked, but I'm back to the Ox app again. I can't find how to delete Virgin media cookies.

[用心棒]

To delete specific cookies in Chromium based browser:

1. On your computer, open Chrome.
2. At the top right, click ⋮ and then Settings.
3. Under Privacy and security, click Cookies and other site data.
4. Click See all cookies and site data.
5. At the top right, search for virginmedia.com.
6. click Remove all shown
   
   Source: Clear, enable, and manage cookies in Chrome

[Starann17]

Thank you so much for your help. It looks like problem solved. 

[Starann17]

I spoke too soon, next time I went to Virgin emails up popped the OX app again. I tried the back arrow, and it goes back to the email page,which then keeps flashing up and going off again. Have to reboot, and the whole thing starts all over again. Oh dear.

[coenoby · Accepted solution]

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@Starann17 wrote:

I spoke too soon, next time I went to Virgin emails up popped the OX app again.

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So was that after you had deleted the cookies in Chrome?

If so, I would suggest you try using a different browser to see if that resolves the problem. If it does you might consider uninstalling Chrome and then doing a fresh install.

Windows 10 comes with Microsoft's Edge browser which is good, or you could download and install Firefox from here. https://www.mozilla.org/en-GB/firefox/new/  

If you decide to stick with one of those it is easy to export  your bookmarks from Chrome, https://www.wideanglesoftware.com/blog/how-to-export-bookmarks-from-chrome.php 

Coenoby

[Starann17]

Thank you, I have moved over to Microsoft Edge as my browser and will see how things go. It comes up with Bing when I do a search, is that right? I did manage to export my bookmarks/favourites over. I am no expert with current technology, despite having been a computer operator in 1970, and using technology in all of my jobs since, the workings of PCs and phones have moved faster than my knowledge. Should I still uninstall and reinstall Chrome? Do I still need it if I get on OK with Edge?

[Graham_A · Accepted solution]

It is a matter of personal choice really.

MS Edge uses the same open source software that Chrome does so they are very similar.

You can change the default search engine in the MS Edge settings if you prefer an alternative to Bing.

[coenoby]

Just to add to what Graham has posted:

How to Change Search Engine in Edge

1. Open Edge browser and go to Settings by click on the three dots from the top right corner of the window.
2. Open "Privacy, search, and services" from the left to open the privacy page.
3. Scroll down to the bottom Click on the "Address bar and search" option.
4. Select the search engine other than Bing from the "Search engine used in the address bar" drop-down menu

Coenoby