Virgin Media Community

[Andy-Robinson]

Hello

I have an issue where all emails sent as either CC or BC so I have a copy are not coming back to me they are going straight into my spam folder. I have checked to make sure my email address is not in the Blacklisted section and it is not.

I have just sent myself a test message to my own email address and this goes straight into the spam folder.

Yes I have many times click on not spam as well but it still does it.

I also have the same issue with emails sent from Virgin Media with regards to my bills etc also going into my spam folder.

Has anyone else had this issue and if so how did you resolve this please.

[用心棒]

Check ☰ > Settings > ▸ Email > Filer Rules to make sure there are no filter rules set that could explain the observed behaviour.

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[Andy-Robinson]

Have Checked ☰ > Settings > ▸ Email > Filer Rules to make sure there are no filter rules set that could explain the observed behaviour.

It is blank there are no rules and I should not need to put one

[用心棒]

Issue has been flagged to the forum team who are best placed to take forward; be aware it can take them a few days to respond.

[Paul_DN]

Hi Andy-Robinson,

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your Emails going into spam .

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul

[Andy-Robinson]

What purple envelope please all I see Purple on page is a Flag & a Thumb

[Graham_A]

Scroll to the top right hand corner of the community page and you should see the purple envelope.

Alternatively click on this link:

https://community.virginmedia.com/t5/notes/privatenotespage