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Outlook2019

Evening All

Just wondered if anyone could offer any help in setting up virgin email account settings in Outlook 19 please ? 

 

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Re: Outlook2019


@GT4 wrote:

Evening All

Just wondered if anyone could offer any help in setting up virgin email account settings in Outlook 19 please ? 

 


https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Outlook2019

Hi Graham

Many thanks for quick & helpful response and link.

I have wasted time speaking to virgin who passed the buck to a device recovery department who wanted remote access and £20 to fix my settings and would then bill me for 6 months tech support  !

I have fair idea of how to manually tweak my account setting in Outlook 2019 but Virgin seemed unwilling / unable to advise required port settings.

I have had  no problem using Outlook 2007 but the account settings I have copied from there dont seem to work in Outlook 2019. Do you have any advice on this please ?   Cheers in advance for any help - Geoff

 

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Re: Outlook2019

Have a look at this article https://www.dummies.com/software/microsoft-office/outlook/whats-new-in-outlook-2019/ and the section titled . . . But Trickier Advanced Account Setup. 

Follow the instructions 1 to 7 under Here’s where it gets tricky. To get at the actual mail server settings, you have to use the Repair command, like this: using the information noted below.

POP Access (Incoming)

  • Server Name: pop3.virginmedia.com
  • User Name: Your full email address
  • Connection Security: SSL/TLS
  • Authentication: Normal password
  • Port: 995

Or

IMAP Access (Incoming)

  • Server Name: imap.virginmedia.com
  • User Name: Your full email address
  • Connection Security: SSL/TLS
  • Authentication method: Normal password
  • Port: 993

Outgoing Server (SMTP)

  • Server Name: smtp.virginmedia.com
  • Connection security: SSL/TLS
  • Authentication method: Normal password
  • User Name: Your full email address
  • Port: 465



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