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robinsoncrusoe
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Outlook not recognising automatic password

I recive emails to my blueyonder email address via Outlook on my PC. All of a sudden it is prompting me for the password and re-entering the password is not working. Why has it suddenly stopped working and what do I do to fix it?

It is an IMAP account, the server settings are imap.virginmedia.com & smtp.virginmedia.com, the incoming server is 993 and the outgoing 465 & the type of encrypted connections is set to SSL for both.

 

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Ashleigh_C
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Re: Outlook not recognising automatic password

Hi there @robinsoncrusoe

 

Thank you so much for your post and I am so sorry to see this has happened! 

 

Can I ask if the email address experiencing these issues is attached to an active Virgin Media Broadband account? 

 

Thank you. 

Ash_C
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robinsoncrusoe
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Re: Outlook not recognising automatic password

Yes I have a broadband account.

 

I've laso switched on logging and found the following: "525 5.7.13 Authentication Denied (VM303)"

 

Ps i've posted a separate message on the message by mistake

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Ashleigh_C
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Re: Outlook not recognising automatic password

No problem thank you for letting me know. 

 

I'm going to send you a PM so we can look into this further together. Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

 

Ash_C
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