Virgin Media Community

[robinsoncrusoe]

I recive emails to my blueyonder email address via Outlook on my PC. All of a sudden it is prompting me for the password and re-entering the password is not working. Why has it suddenly stopped working and what do I do to fix it?

It is an IMAP account, the server settings are imap.virginmedia.com & smtp.virginmedia.com, the incoming server is 993 and the outgoing 465 & the type of encrypted connections is set to SSL for both.

[Ashleigh_C]

Hi there @robinsoncrusoe

Thank you so much for your post and I am so sorry to see this has happened! 

Can I ask if the email address experiencing these issues is attached to an active Virgin Media Broadband account? 

Thank you. 

[robinsoncrusoe]

Yes I have a broadband account.

I've laso switched on logging and found the following: "525 5.7.13 Authentication Denied (VM303)"

Ps i've posted a separate message on the message by mistake

[Ashleigh_C]

No problem thank you for letting me know. 

I'm going to send you a PM so we can look into this further together. Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.