@bobweir1 wrote:
Having deleted, went to instructions from Ayisha and started again. It worked immediately and continues to do so.
I am glad to hear that you got it sorted. As you have discovered, deleting and reinstalling the email account in Outlook and most of the other email apps often resolves a multitude of issues. In fact many experts often suggest that as the first port of call if an email app is misbehaving.
I am certainly not an apologist for Virgin Media. However, the problem they and other ISP's have in providing "support" for email is that, as in your case many of the email issues we all get arise from the use third party email apps {such as Microsoft Outlook, IOS Mail etc.) to manage our emails on a variety of different devices.
VM provide the necessary links in their system for the SMTP / POP3 / IMAP protocols to support those apps. What happens within those apps is completely outside VM's control. As you saw in your case, those were working fine because your other copy of Outlook was working perfectly.
To illustrate the problem, a recent Microsoft update, effectively crippled Outlook overnight when many users, including VM customers, discovered that the text in all their email messages had disappeared from Outlook.
VM customer services could not have been expected to know anything about that.
Thankfully MS soon corrected it. As an interesting aside to show how complex things are now, the change that Microsoft made which created that problem was not to Outlook itself but to MS Word! It seems someone in Microsoft had forgotten that MS Outlook uses a feature from MS Word to handle the contents of an email.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks