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Davlie
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Outlook cannot synchronize subscribed folders for @ntlworld.com and cannot connect to server.

Task: Synchronizing subscribed folders for @ntlworld.com, reported error (0X800CCC0E).Outlook cannot synchronize subscribed folders for @ntlworld.com. Error, cannot connect to the server.  Contact your service provider.

This is an intermitent problem, syncing will take place for a few days, then I receive the above message and no synchrochnizing takes place.

Please can you HELP 

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coenoby
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Re: Outlook cannot synchronize subscribed folders for @ntlworld.com and cannot connect to server.


@Davlie wrote:

Task: Synchronizing subscribed folders for @ntlworld.com, reported error (0X800CCC0E).Outlook cannot synchronize subscribed folders for @ntlworld.com. Error, cannot connect to the server.  Contact your service provider.


I occasionally get that error in Outlook. However, I always just click on "SEND / RECEIVE" in Outlook and get it to try again. 9 times out of 10 it works that time

It would be worth checking to ensure that Outlook is using the server settings recommended by Virgin Media :

  • imap.virginmedia.com with Port: 993
  • smtp.virginmedia.com with Port 465
  • and that encryption method is set to 'SSL/TLS'

The old legacy .ntlworld.com servers and settings should still work but the new ones are better. 😉

Here is a link on how to update them in Outlook https://www.virginmedia.com/help/virgin-media-mail-update-settings-in-microsoft-outlook  Just scroll down and click on the IMAP server box bottom right.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Davlie
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Re: Outlook cannot synchronize subscribed folders for @ntlworld.com and cannot connect to server.

Thank you Coenoby, a very helpful response.

I found one setting that required updating and email account is now working okay. Thank you.

Davlie

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Martin_N
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Re: Outlook cannot synchronize subscribed folders for @ntlworld.com and cannot connect to server.

Hi Davlie,

 

We're glad to hear this is all resolved for you now.

 

^Martin

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