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Rich_N
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Outlook and Virginmedia Folder Vanished!

I have just had a whole folder and all the e-mails inside it vanish!

I used Outlook 365 IMAP rather than POP for my Virginmedia mail.

I created a folder for a trip i have planned and copied all the emails into it using Outlook 365.

After a few minutes I needed to check a mail so I navigated to the holiday subfolder, but it wasn't there anymore. I have not deleted it, or any of the emails. My wife who was sat with me confirmed to me that I wasn't going mad, I'd not deleted it. There was no warning messages, no pop up saying "Are you sure you want to delete this folder". Nothing, It just vanished.

I went to the Virgin Media server and all the mails I'd copied into the folder have vanished from there too - I'm not sure if the folder had created as I didn't check the web. I can only guess the mails on the Virgin server have gone because I have IMAP rather than POP3.

Can anyone shed any light onto this very strange happening? If you've heard of this type of thing, what was the cause and is there any way to recover the missing folder?

Many thanks in advance,

Rich

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用心棒
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Re: Outlook and Virginmedia Folder Vanished!

In webmail:

  • check the Trash folder; remember to select ▸ to show folders it may contain
  • check all other folder in case the missing folder was accidentally moved elsewhere
  • select > Settings > ▸ Email
  • scroll to the foot of the web page
  • select Change IMAP subscriptions
  • select ▸ ☑ Email and expand all folders; if the missing folder appears select it and then Save

Should the missing folder and/or its content not be found then unfortunately they are no longer recoverable.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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stepharcher
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Re: Outlook and Virginmedia Folder Vanished!

Oh my goodness, so happy I found this post - worked a treat. Thank you so much!
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Sasha_W
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Re: Outlook and Virginmedia Folder Vanished!

Morning @stepharcher

 

Thanks for joining in, 

 

Just confirming do you need our assistance today or is everything all okay for you? 

 

If you do need our assistance I am more than happy to help you 🙂 
 

Thanks 

Sasha - Forum Team


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ravenstar68
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Re: Outlook and Virginmedia Folder Vanished!

@Sasha_W 

Read the thread properly - deal with the OP.

Tim

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Travis_M
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Re: Outlook and Virginmedia Folder Vanished!

Hi @Rich_N

 

Thanks for posting on our community forum!

 

Are you still experiencing this issue now or has it been resolved since posting?

 

Regards

Travis_M
Forum Team



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