I could log on to webmail ok yesterday, and receive email in Outlook Express on XP (I know, ancient but so far it's worked) but was unable to send mail from OE. Still the same this morning.
It seems to be objecting to the password, I had to change it a couple of weeks ago due to suspected hacking but have sent many since then. I can put the same password into webmail and that connects OK, but not in OE.
Thanks but as mentioned I'm using Outlook Express and that article only talks about Outlook. I don't have the option mentioned, and I can't find any other information on how to enable logging with Express.
It keeps asking me for the password, regardless of whether I use the remembered password (which has always worked before) or type it in again it just asks me again. I can type the same password into webmail and it is accepted. It's not a Caps issue.
When I eventually click Cancel it comes up with a panel saying some errors have occurred and to review the list, but there is nothing listed.
An error occurred. - Connection Closed Gracefully.
So it seems to be Virgin blocking my SMTP access, but not web mail.
The usual meaning of that error message is that the username/password combination that you are using to authenticate sending via the outgoing server is not a valid on the VM servers or that you are not authenticating the send process at all.
Check that your settings in OE and Thunderbird are set to authenticate sending by using the incoming username and password.
There may be other underlying reasons but you should check this first.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
I have three accounts and although two of them were using port 465 the third was using 25. I couldn't send from any of the accounts, but the one with 25 is the first in the list so I suppose that was affecting the others.
The last time I had problems and got them sorted I took screen prints of the three accounts and that is how they were and working. Why that was, and why it suddenly stopped working on Sunday, or had become changed on Sunday, I can't imagine.