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Outlook 2010 Email Not Connecting

Tuning in

So since VM had an email failure a couple of weeks back then overnight maintenance my Outlook email on my laptop will sometimes download mail but then disconnect. All seems okay on my tablet and phone so not sure what's going on VM but fix the issue once and for all.


Forum Team
Forum Team

Hey pburns,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your email account via Outlook. Please could you try to change the IMAP information on your server from to or to depending on your email address and let me know if this works or not for you?

Kind Regards,


Hi Steven,

I already changed back to Blueyonder settings, funny though my wife's worked okay with VM settings. Lucky I am a bit savvy with IT unlike a lot of elderly people. I'm not sure why this information to change the settings with instructions was not publicised at the time of failure. Too much emphasis on trying to solve an issue and forgetting about us that pay your wages.



To confirm, when the change is this now working?