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Outgoing email problems

I have two email address one ntlword and one virginmedia

I cannot send out emails and I am continually prompted for a password despite the password not having being changed

Asked my wife to send an email from her account and the same problem

Cannot find anywhere on virgin site that there are email problems

Incoming no problem

And yes I am a Virginmedia customer

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Re: Outgoing email problems

Does this issue happen when connected to:

  • your home network
  • other networks, for example mobile network

Consider either of the following to help troubleshoot the issue:

  • open a command shell / terminal window and enter the following command for your operating system where username:password is your email address, colon, password, for example richard.branson@virginmedia.com:Xy3a2siz:
    Windows 10

 

 

curl -v smtps://smtp.virginmedia.com -u Username:Password 2>&1 | findstr "235 VM"​ 

 

 

BSD / Linux / MacOS / UNIX

 

export HISTCONTROL=ignorespace
 curl -v smtps://smtp.virginmedia.com -u Username:Password  2>&1 | grep "235\\|VM"​ 

 

What was the output from the command?

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Re: Outgoing email problems

thank you for your assistance

I dont think this is an i/p address issue. The mail does not work from my iphone when I am connected to mobile data

When i re-set up the mail account I receive an error message that it cannot reach the SMPTP server

Unfortunately I received an error

Invoke-WebRequest : Parameter cannot be processed because the parameter name 'u' is ambiguous. Possible matches
include: -UseBasicParsing -Uri -UseDefaultCredentials -UserAgent.
At line:1 char:38
+ curl -v smtps://smtp.virginmedia.com -u e*****@virginmedia.com: ...
+ ~~
+ CategoryInfo : InvalidArgument: (:) [Invoke-WebRequest], ParameterBindingException
+ FullyQualifiedErrorId : AmbiguousParameter,Microsoft.PowerShell.Commands.InvokeWebRequestCommand

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Re: Outgoing email problems

Try the curl command in a Command Shell, not in a PowerShell.

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Re: Outgoing email problems resolved

It would appear something on my network caused Virgin to block my i/p address

As per previous post I ascertained my i/p address and then visited

https://www.spamhaus.org/lookup/

This told me that I had a problem with the XBL setting. I then updated this to unblock it

Took about an hour for the change to filter thru and then everything started to work ok.

Seemed to be an app I had loaded on my Firestick. Reset Firestick to factory settings and all ok.

Thanks Very Insightful Person for pointing me in the right direction

Try Ping smtp.virginmedia.com from a command prompt to see if you have any blocks. You should see 4 pings and 4 successful replies

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Re: Outgoing email problems


@用心棒 wrote:

Try the curl command in a Command Shell, not in a PowerShell.


Using curl in Powershell is a pain, but can be done:

PS C:\> invoke-expression 'curl.exe -v smtps://smtp.virginmedia.com/ -u myaddress@blueyonder.co.uk:mypassword 2>&1 | findstr "235 VM"'
< 235 2.7.0 ... authentication succeeded

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Re: Outgoing email problems resolved


@mcguireed wrote:

It would appear something on my network caused Virgin to block my i/p address

As per previous post I ascertained my i/p address and then visited

https://www.spamhaus.org/lookup/

This told me that I had a problem with the XBL setting. I then updated this to unblock it

Took about an hour for the change to filter thru and then everything started to work ok.

Seemed to be an app I had loaded on my Firestick. Reset Firestick to factory settings and all ok.

Thanks Very Insightful Person for pointing me in the right direction

Try Ping smtp.virginmedia.com from a command prompt to see if you have any blocks. You should see 4 pings and 4 successful replies


The XBL listing does not normally cause an outright  block, although it does make bounces more likely.  Blocking normally happens if you are on the SBL - or more precisely the CSS (Composite Snowshoe Spam) list.

I'd also point out that the 'block' is not at connection time, it's when the client tries to authenticate with VM's server.  Thus the ping test is not a valid test.to prove that you are blacklisted.

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