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MetalGuru69
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Outgoing email problems on ntlworld.adresses

I have two ntlworld email addresses which return authentication errors when trying to send emails.  I use Thunderbird and have done so for a long time.  I have tried changing passwords, still fails.  I ran the batch file suggested on this forum and got the following in the log file:-

[(null) 3876: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information)
[(null) 3876: Main Thread]: I/SMTP SMTP entering state: 0
[(null) 3876: Main Thread]: I/SMTP SMTP Response: 525 5.7.13 Authentication Denied (VM305)
[(null) 3876: Main Thread]: I/SMTP SMTP entering state: 18
[(null) 3876: Main Thread]: D/SMTP SMTP Login response, code 525
[(null) 3876: Main Thread]: D/SMTP marking auth method 0x200 failed
[(null) 3876: Main Thread]: D/SMTP SMTP auth: server caps 0x20330, pref 0x300, failed 0x200, avail caps 0x100
[(null) 3876: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400)
[(null) 3876: Main Thread]: D/SMTP trying auth method 0x100
[(null) 3876: Main Thread]: E/SMTP SMTP: login failed: failed 200, current 100
[(null) 3876: Main Thread]: I/SMTP SMTP entering state: 21
[(null) 3876: Main Thread]: D/SMTP SMTP auth: server caps 0x20330, pref 0x300, failed 0x200, avail caps 0x100
[(null) 3876: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400)
[(null) 3876: Main Thread]: D/SMTP trying auth method 0x100
[(null) 3876: Main Thread]: I/SMTP SMTP entering state: 15
[(null) 3876: Main Thread]: D/SMTP SMTP: MSN or LOGIN auth, step 0
[(null) 3876: Main Thread]: I/SMTP SMTP Send: AUTH LOGIN

Tried different emails clients, still broken.  Webmail works.

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DJ_Shadow1966
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Re: Outgoing email problems on ntlworld.adresses

Hello

Webmail will continue to work as uses a different to system to connect to the email server.

The key part of your message is the VM305 which means that there is something on your home network sending spam out of port 25 you are going to need to follow :- https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

You can check your listing yourself but there is no point requesting removal until you have found and deleted the spambot. https://www.spamhaus.org/query and type in your external IP you can gets this my typing "whats my ip" into google.

If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.

Regards Mike

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