My virgin.net email was locked out two days ago after having used it for twenty years. This is my main email address. I called Virgin and they told me that my are was no longer supported and I should speak to TalkTalk. I phoned TalkTalk and they said if I had a virgin.net address, I should speak to Virgin. My life is on hold without this email address and I'm at a loss as to what to do.
I don't have a VM Broadband account. So after 20 years, and with no notice my virgin.net is to be deleted? This is completely unacceptable. How can I get round this problem? I use the address every day, it's my main means of communication. Can I open an account? There must be some way of getting this address back. It can't just disappear.
So, apart from a marketing message I have had no help at all with this problem from Virgin Media. It has now been four days without any email. I had a txt conversation with someone called Manoj and he told me my password had been changed because of spam and the technical team would be in touch, that was 24 hours ago. If it's money issue and I need to pay a fee or join something then I will do that but I can't believe that Virgin can lock me out of my email address without any notice. If I had been given notice I would have done something about it. Come on Virgin, surely you're better than this!