Menu
Reply
LeeDenton
  • 4
  • 0
  • 1
Tuning in
301 Views
Message 1 of 5
Flag for a moderator

Orphaned email address from closed account

Hi

I am no longer virgin broadband customer.

I have an ntlworld email account which I can now see is compromised by a hacker. I am concerned that this situation will worsen as they use my email for no good (as they have been already!!).

I unable to change the password as I can no longer log in through the web mail interface.

Please help!

0 Kudos
Reply
Anonymous
Not applicable
295 Views
Message 2 of 5
Flag for a moderator

Re: Orphaned email address from closed account

vm staff will be able to delete the account once they confirm the details with you. It may take a few days for them t get to the post
Graham_A
  • 16.11K
  • 2.25K
  • 6.88K
Very Insightful Person
Very Insightful Person
295 Views
Message 3 of 5
Flag for a moderator

Re: Orphaned email address from closed account

The Forum Team will be able to ensure the email account is fully closed down.

They will contact you via this forum by Private message to obtain details.

It may take several days in the current circumstances.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

LeeDenton
  • 4
  • 0
  • 1
Tuning in
289 Views
Message 4 of 5
Flag for a moderator

Re: Orphaned email address from closed account

Thank you both. What details will i need, just I can be organised.

0 Kudos
Reply
Zoie_P
  • 2.46K
  • 115
  • 191
Forum Team
Forum Team
206 Views
Message 5 of 5
Flag for a moderator

Re: Orphaned email address from closed account

Hi there LeeDenton,

 

Thank you for your post 🙂

I can take a look into this for you I will just pop you a private message asking for some details so just keep an eye out for the purple envelope.

Thanks,

Zoie

0 Kudos
Reply