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Aidan87
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Orphaned email account

My mum has an old @virgin.net email account that is no longer letting her access it.  I've searched the previous posts about them and there has been mixed answers on people getting access again? Even if she could get access to her contacts / previous emails. 

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Graham_A
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Re: Orphaned email account

Is your mum's email still attached to a current VM broadband account?

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Graham

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Aidan87
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Re: Orphaned email account

It is not... it hasn't been for approx 15 years. Until reading into it we weren't aware this was an issue. I am a current VM account holder but her email was set up on a historical account 

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Graham_A
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Re: Orphaned email account

So, the only hope is if the forgotten password route works, try entering the security answers in all Upper case or all lowercase as this has been known to work on old accounts previously.

virgin-media-reset-username-and-password 

If this does work it is only a temporary fix so use the opportunity to save any valuable information from the account to an offline storage device.

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Gareth_L
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Re: Orphaned email account

Hello Aidan87

Thanks for your post regarding the email issue 

I can have a look to see if it is possible to gain access for your Mum

However I do need to advise you we will need to pass security with the Account holder 

There is also the chance it is not possible as well

I have sent a private message 

If possible can you ask your mum to answer the relevant questions 

Gareth_L

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