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Gouldie
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Orphaned account

Hello

On Friday my e mail stopped working on virgin.net, I tried logging in but a message popped up saying e mail account  having spent two days trying to work out what happened, I thought that my account had been compromised, as some of my contacts got emails that I didn't send, having rang virgin media several time I got no joy, I am not a virgin media customer but have had the address from way back, I did have an account number.

I am looking for some answers and how I can get all my information from virgin.net e mail transferred or indeed my address can be cancelled, so confusing and stressful, hope you can help

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Anonymous
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Re: Orphaned account

VM can't help you with access if you are not a customer. All they can do is make sure the email account is deleted.

The account should of closed 90 days after you left but often they get missed.
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