My dad left virgin about 3 years ago and has recently rejoined in september/october and the guy he spoke to when he signed up said that they could add the old virgin email addresses (4/3 which we are still receiving emails on) to the new account.
Since then they have stated that they are unable to do this but i have seen on the forum other people have been able to do this so just wondering if anyone can help?
I am no further forward with this issue it is still not fixed.
I contacted Virgin via the telephone with my father as Paul_DN suggested they said they would come back to us, still waiting that was two months ago.
We are now getting fraudulent phishing emails on these accounts telling us to click links to reset passwords, they are clearly fake. It is worrying that this issue has now progressed to fraudsters now having the information that there are issues with the emails and trying to exploit this.
I've spoken with our IT Team and they've said that everything is showing correctly on this end, and there should be no reason why you cannot view the emails from your profile.
They've asked if you can change the My Virgin Media primary account password to something new and try having another look? I would also recommend trying a new browser.
Also, if you have a screenshot of where you're unable to see the other mailboxes, that would be great. Just make sure to blur out any personal details. Please remember that the mail accounts will only be visible when signed into the primary account.