Hi Paul,
Thanks for your response however it should have been clear I was no longer a VM customer given that I am posting in a thread about orphaned accounts!?
In this very thread another forum member was able to resurrect the account of the OP so why have you instantly dismissed the option for me? This is exactly the kind of response I've been getting on the phone and on whatsapp for over a week now!
Can someone competent and able at least have a look at getting the account back for me please? to reiterate, I have sent test emails to the account and NOT received any bounce back so am assuming it is still live somewhere.
yes, I have learnt my lesson and will move to a new non ISP email address, but I need access to retrieve important emails and documents before doing so. I was told i could continue using the email address when i left VM and have been blissfully doing so for 6 years. It is simply unacceptable to close and delete it without any kind of warning.