Menu
Reply
seandodwell1
  • 8
  • 0
  • 0
Joining in
507 Views
Message 1 of 17
Flag for a moderator

Orphan Email Address help!!

Hi, I have been unable to access my virgin.net email account fro some time now , I have to reset several apps on a new MacbookPro, can anyone help I really need to get it back up and running.

 

 

Thanks.

 

Sean

0 Kudos
Reply
Anonymous
Not applicable
500 Views
Message 2 of 17
Flag for a moderator

Re: Orphan Email Address help!!

are you still a VM customer? that is the most important question to help us advice correctly
0 Kudos
Reply
Graham_A
  • 16.16K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
499 Views
Message 3 of 17
Flag for a moderator

Re: Orphan Email Address help!!

@seandodwell1 As you have identified this as an orphaned account, I suspect that you already realise this isn't going to be possible.

But to be sure can you confirm if you have a current VM broadband account and that the virgin.net email address concerned is either the primary account or a secondary account connected to the VM broadband account?

If not then there is nothing that the VM staff can do to reactivate the email address.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
seandodwell1
  • 8
  • 0
  • 0
Joining in
496 Views
Message 4 of 17
Flag for a moderator

Re: Orphan Email Address help!!

I am a VM customer and have an account, and an associated different email. do you need to know what that is?

 

0 Kudos
Reply
Graham_A
  • 16.16K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
489 Views
Message 5 of 17
Flag for a moderator

Re: Orphan Email Address help!!


@seandodwell1 wrote:

I am a VM customer and have an account, and an associated different email. do you need to know what that is?

 


The VM Forum Team may ask you for this, but it will be via a private message exchange.  Do not post it in this public forum.

The VM staff should reach this thread tomorrow evening and will be able to assist you further.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Anonymous
Not applicable
488 Views
Message 6 of 17
Flag for a moderator

Re: Orphan Email Address help!!

if the email address is sill active and not been deleted.
If its been deleted it can't be recovered...

vm might be able to do a move and transfer to move the old account to the new one.
THis has some conditions
1) both the old and new accounts must be in the same name.
2) you must be able to pass security on both accounts
3) All email addresses on the current account will be lost and replaced with the emails from the old account ( you can't merge and keep both)
0 Kudos
Reply
seandodwell1
  • 8
  • 0
  • 0
Joining in
475 Views
Message 7 of 17
Flag for a moderator

Re: Orphan Email Address help!!

Anything that can be done, how do I check if the email still exists?

0 Kudos
Reply
Graham_A
  • 16.16K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
470 Views
Message 8 of 17
Flag for a moderator
Helpful Answer

Re: Orphan Email Address help!!


@seandodwell1 wrote:

Anything that can be done, how do I check if the email still exists?


The VM Forum Team staff should be able to advise further when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
seandodwell1
  • 8
  • 0
  • 0
Joining in
466 Views
Message 9 of 17
Flag for a moderator

Re: Orphan Email Address help!!

Thanks. Lets hope so, I need ot recover it to access my Apple ID Account!!

0 Kudos
Reply
Graham_A
  • 16.16K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
461 Views
Message 10 of 17
Flag for a moderator
Helpful Answer

Re: Orphan Email Address help!!


@seandodwell1 wrote:

Thanks. Lets hope so, I need ot recover it to access my Apple ID Account!!


Whilst waiting you would be well advised to persue with Apple alternative ways to restore access your Apple ID account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply