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garypjackson
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Online Security At Risk

I have today received a SECOND letter concerning spam emails being sent from my account.

1. I haven't used this email account for years but a subsidiary is working fine

2. After the first letter I changed my password to one I have never used before.

How reliable are your alerts telling you this is going on?

Gary  

Using Virgin to stream live radio @ 160kbps
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Megan_L
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Re: Online Security At Risk

Hello Garypjackson,

Thanks for using the forums to get this issue with your Online Security looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. Our Internet Security team are incredibly thorough with their work around spam emails and security, if you've received this letter then all you need to do is follow the instructions to protect yourself.

You mentioned you don't use the email account, is it one of ours? If yes, do you want it removing from the server so it can no longer be used for sending out spam emails?

Thanks,

Megan_L

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ravenstar68
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Re: Online Security At Risk


@garypjackson wrote:

How reliable are your alerts telling you this is going on?

Gary  


They're very reliable:

If VM are notified of spam coming from their server they can go back and check the server logs to identify:

  • Date and Time of send
  • Email address used to authenticate before sending - Can't be faked
  • Email address of sender
  • Email address of recipient
  • IP address - can't be faked, although spammers can use a proxy or VPN to hide their real address

That's not all they see, but it is critical information.

So when VM security look at spam they see two forms:

Offnet spam - Spam originating from a VM account but from a NON VM IP address..
OnNet Spam - Spam being sent from VM IP address.

If VM send you a letter it normally has a reference that enables you to work out which triggered it.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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