Menu
Reply
sjb676
  • 17
  • 0
  • 2
Tuning in
689 Views
Message 1 of 12
Flag for a moderator

On going email issues

Hi,

We were told this issue was resolved a few weeks ago, yet today I am still having the same problems accessing my blueyonder email via my email client - outlook and apple mail. 

Connections to the IMAP server either time out or keep trying to send and receive, but again today I have had some emails this morning first thing and then nothing all day?? I am expecting some emails but they haven't arrived. 

This is issue is becoming monotonous now and very frustrating and the help from VM is virtually non existent. 

Please help or reply. 

Lisa_CC
  • 3.78K
  • 232
  • 370
Moderator
Moderator
562 Views
Message 2 of 12
Flag for a moderator

Re: On going email issues

Hey there sjb676, sorry to hear about your email issues. Can I ask whether the Blueyonder email is currently attached to an active cable account?  You've mentioned 3rd party email clients but can I ask whether you're having problems with just our webserver page here ? I just want to see if there is an issue with the email account or whether it's related to the 3rd party email apps pulling from the webserver.

 

Thanks,

 

Lisa

0 Kudos
Reply
sjb676
  • 17
  • 0
  • 2
Tuning in
509 Views
Message 3 of 12
Flag for a moderator

Re: On going email issues

Hi,

Sorry, not sure what you mean about being linked to a "cable account"? I am a VM customer using your broadband, TV and phone services?

I don't seem to have an issue accessing my email through your webserver, the issue is being able to download and view my email and connecting to your imap server from apple mail or outlook? It has been a constant problem for months now and has got much worse recently. 

I hope this helps?

Thanks, 

0 Kudos
Reply
sjb676
  • 17
  • 0
  • 2
Tuning in
484 Views
Message 4 of 12
Flag for a moderator

Re: On going email issues

Hi again Lisa,

Here is the error message I regularly get from apple mail:

"The attempt to read data from the server “imap4.blueyonder.co.uk” failed". 

Do you have any further updates please?

0 Kudos
Reply
John_GS
  • 8.17K
  • 440
  • 713
Forum Team
Forum Team
452 Views
Message 5 of 12
Flag for a moderator

Re: On going email issues

Hi sjb676

 

Thanks for posting. 

 

Does the email work on webmail, ie you're only getting the issue when using a third party client?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
sjb676
  • 17
  • 0
  • 2
Tuning in
411 Views
Message 6 of 12
Flag for a moderator

Re: On going email issues

Hi John_GS

Yes, that is right. Are you going to blame the third party email client now?? There have been times when I've been unable to login to webmail also. 

This is the error message I get when I try to send and receive email either via apple mail or MS outlook - both systems can't be at fault??

The attempt to read data from the server “imap4.blueyonder.co.uk” failed.

Please advise?

0 Kudos
Reply
Melissa_F
  • 2.72K
  • 158
  • 215
Moderator
Moderator
375 Views
Message 7 of 12
Flag for a moderator

Re: On going email issues

Can you please try changing your password and letting me know if that helps at all?

 

Thanks

 

Melissa

0 Kudos
Reply
Sololobo
  • 4.52K
  • 304
  • 1.52K
Community elder
371 Views
Message 8 of 12
Flag for a moderator

Re: On going email issues

Try using the updated server settings as shown here:- https://www.virginmedia.com/help/virgin-media-mail-update-settings-on-os-x-macos
and here:- https://www.virginmedia.com/help/virgin-media-mail-how-to-update-email-settings

  1. Open Settings, depending on your version of iOS this may found in:
    Settings > Mail, Contacts, Calendars
    Settings > Mail
    Settings > Accounts and Passwords
    Settings > Passwords & Accounts
  2. Find the Incoming mail server settings
  3. Change the IMAP settings to:
    • Host Name: imap.virginmedia.com
    • Username: Your full email address e.g. Richard.Branson@ntlworld.com
  4. Select Advanced
  5. Find Incoming Settings
  6. Update the Settings to:
    • Select Use SSL
    • Server Port: 995
  7. Select Back to go back to the account settings
  8. Select SMTP in the Outgoing mail server settings
  9. Select smtp.ntlworld.com
  10. Find the Outgoing Mail Server settings
  11. Update the settings to:
    • Host Name: smtp.virginmedia.com
    • Username: Your full email address e.g. Richard.Branson@ntlworld.com
    • Password: Your Virgin Media Mail password
    • Authentication: Password
    • Select Use SSL
    • Server Port: 465
  12. Select Done to check and save your new SMTP settings. Your SMTP server name will updated to show smtp.virginmedia.com
  13. Select Back to return to the mail settings
  14. Select Done to check and save your new IMAP settings

Note: don't change your email address, just the email servers.




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
0 Kudos
Reply
sjb676
  • 17
  • 0
  • 2
Tuning in
354 Views
Message 9 of 12
Flag for a moderator

Re: On going email issues

Hi,

Setting didn't work I'm afraid. Followed your instructions to the letter.

Thanks, 

0 Kudos
Reply
Sololobo
  • 4.52K
  • 304
  • 1.52K
Community elder
329 Views
Message 10 of 12
Flag for a moderator

Re: On going email issues

That's disappointing.

What error messages, if any, are you getting from your email client when using the amended settings?




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
0 Kudos
Reply