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Old email account has been hacked.

Tuning in

Hi my 15 year old virginmedia account has been hacked and has been sent.i have managed to delete all messages in the account .but now they have changed the password to the actual email so I cant get do I delete this account so no new email go to it .I cant change the password as its a old login  from 15 years ago..don't know how he changed it.they have been trying to change other counts connected with this email.


Forum Team
Forum Team

Hi there @ozzy611 


Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 


I am so sorry that this has happened and I would be more than happy to look into this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.