Virgin Media Community

[Tracey_h_72]

Hi

I am trying to access an old ntlworld email that I cannot remember the password to!

The email is not with my current virgin media account as that is in my married name and the old email is linked to my old account...probably been 12 years.

I am just trying to access something that is linked to my old email address...any help would be great.

[用心棒 · Accepted solution]

If you can recall the security question answer set for the email account then try resetting the password from here Forgotten your Password? | Reset Here | Virgin Media. Should that fail then regrettably it is likely the only option available to the forum team will be to help with the account's permanent deletion.

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[John_GS]

Hi @Tracey_h_72 

Thanks for posting and welcome to the community. 

用心棒 is right about the email, thanks as always for your help.

I will PM you to see if there is anything we can do.

Best wishes

[John_GS]

Hi @Tracey_h_72 

Thanks for joining me on PM. I am sorry again that it turned out as we feared, we've requested IT to go ahead and delete this for you now.

If you do ever need anything, please pop back to our community.

Kind regards,

[Tracey_h_72]

I will do and, thank you for your time 🙂

Warm regards, Tracey 

[Travis_M]

Hi @Tracey_h_72 

Thanks for your response

Do be sure to be back in touch if you ever require any further assistance 🙂