Menu
Reply
  • 1
  • 0
  • 0
Raywheeler69
Joining in
175 Views
Message 1 of 2
Flag for a moderator

Old ntlworld email address

Hi all, i would like to change my password on an old ntlworld email account that I have.

But...

1. I am no longer a virgin customer, we moved to an area that does not have virgin.

2. Navigating virgin web sites is impossible if you are not a current customer.

3. I know the current password on this ntlworld email account.

Any ideas, without moving and becoming a virgin customer again.

 

 

 

0 Kudos
Reply
  • 1.24K
  • 122
  • 667
MissPasko
Knows their stuff
163 Views
Message 2 of 2
Flag for a moderator

Re: Old ntlworld email address

Hi Ray,

I've got good news and bad news for you.  

The good news is that you will soon have excellent spam filtering and a host of wonderful services provided by world class email providers.  That is because the bad news is ~~~ you will have to change your email address.

As a former customer, your email service should have been deleted completely 90 days after you left.   VM are gradually finding these orphan accounts and deleting them without warning.

My advice to you is to set up an alternative email address NOW.  Preferably with a non-ISP provider.  Backup all your existing emails using your old password, and start notifying all your contacts of your new address in order of importance to you.  Set up forwarding if you can.  If you do not have VM web mail access, you will have to re-build your contact list.

But the hammer will drop and you don't want to be left wondering what to do.

https://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions/m-p/...

When you are ready, come back here and a VM employee can delete the account permanently so that you don't fall prey to hacking, scammers or spoofing (I hope).


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply