on 11-07-2021 21:29
Hi
my old ntlworld account was left active after I moved house and no longer had access to virgin media. I don’t know the password and can’t log in. It’s obvious that the email has been hacked. Any idea how I get it closed.
it’s been 7 years since I left virgin media!
thanks
Answered! Go to Answer
on 13-07-2021 08:31
Hi there @clarec246
Thank you so much for your post to our community and I am so sorry to see this has happened!
I'd be more than happy to get this sorted for you, I'm just going to send you a PM so we can get this sorted. Please keep an eye out for the purple envelope in the top right corner of your screen.
Thank you.
on 13-07-2021 08:31
Hi there @clarec246
Thank you so much for your post to our community and I am so sorry to see this has happened!
I'd be more than happy to get this sorted for you, I'm just going to send you a PM so we can get this sorted. Please keep an eye out for the purple envelope in the top right corner of your screen.
Thank you.