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clarec246
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Old ntlworld email account hacked it needs to be closed

Hi

my old ntlworld account was left active after I moved house and no longer had access to virgin media. I don’t know the password and can’t log in. It’s obvious that the email has been hacked. Any idea how I get it closed. 
it’s been 7 years since I left virgin media!

thanks

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Ashleigh_C
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Re: Old ntlworld email account hacked it needs to be closed

Hi there @clarec246

 

Thank you so much for your post to our community and I am so sorry to see this has happened! 

 

I'd be more than happy to get this sorted for you, I'm just going to send you a PM so we can get this sorted. Please keep an eye out for the purple envelope in the top right corner of your screen. 

 

Thank you. 

 

Ash_C
Forum Team



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