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EllieMay58
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Old ntl email account

Hi - I need to check whether my old ntlworld email account has been deleted - could you advise on how to do this?

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Natalie_L
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Re: Old ntl email account

Hi EllieMay58, 

 

Welcome to the Community and thanks for posting. 

 

We can check this for your but before we do can you please confirm if you have an active broadband service with us and if the email address has been accessed within the last 90 days? 

 

Thanks 

 

 

Nat
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EllieMay58
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Re: Old ntl email account

Hi, we no longer have an active broadband service with Virgin. Thanks

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John_GS
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Re: Old ntl email account

Good morning, 

 

Thanks for coming back to us. 

 

Please use Mailtester to see if the email is active 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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