Virgin Media Community

[imacken]

Years ago, I had a virgin.net account, and when I was closing the account, I set up a forwarding to my new email address assuming I could cancel once I had sorted out contacting people about my new address.

Well, years on, and I am seeing a whole stack of junk mail coming through from that defunct virgin.net address.

How can I get the forwarding to stop?

Any help appreciated.

[Matthew_ML]

Hey imacken, thank you for reaching out and a warm welcome to the community. I am sorry to hear you are having some emails issues.

Please can you let me know what email software you use for example is it Outlook?

You could also set a rule up to put these type of emails right into the junk / spam folder? Thanks 

[imacken]

Thanks Matt.

I use emClient on PC and Apple Mail on various devices.

What I would ideally like, is to stop the forwarding of emails to that defunct account.

[Molly_T]

Hi imacken 👋 thank you for getting back to us. 

Accounts should automatically be closed down within 90 days of leaving our services, however I can certainly check and arrange that this is completed for the email address in question. 

I will send you a PM to confirm a few account details and arrange this for you. You will find the PM in the top right corner of the page in your Inbox 📩. 

We can then return to this public thread with an update when possible. All the best 🌞

[Molly_T]

No problem, apologies again for the difficult journey to start with these kinds of issues can be a bit tricky! I appreciate its frustrating. 

Speak again soon 🌞

[Molly_T]

Hi All 👋 Just returning to this public thread to keep it updated!

Huge thanks to imacken for their patience via PM ✉ whilst we got this sorted. The mailbox is now confirmed as deleted and any issues resolved. 

Please do let us know if there is anything else we can do to help. 

Wishing you all the best! 🌞