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Roger09
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Old email address deleted

Had 2 @blueyonder.co.uk email addresses for over 25 years, some of this time a virgin media customer, some not. Have been forwarding emails from these 2 accounts to an Outlook address for last 2 years. 

Tried to sign in to these accounts on Virgin Media website this morning only to discover only one is still active. I was never notified that the other was to be closed. Can this address and the emails it contains be retrieved?

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MissPasko
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Re: Old email address deleted

Are you a virgin media broadband customer NOW?  Email provision is for paying customers and stops 90 days after you leave, as per T&C https://www.virginmedia.com/help/virgin-media-how-to-cancel

If still a customer and the address is still showing as green if you use https://mailtester.com, then VM Forum Team may be able to assist with a Move & Transfer.

If not a customer, they will not assist except to delete any email mailboxes for security purposes.  So back up anything you want from the other address.  You can try to access using an email client if you recall the password.

Best wishes.


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