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farthingate
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Old email account

I had an old ntlworld.com email account. When I left VM (sorry) I was told that the account would be deleted after x days. I transferred as much traffic over to my new gmail address as I could but predictably one or two important messages are lingering in an account that I now can't access. My access was denied a couple of weeks ago.

Is there any chance I can get back into that account or is it gone for good?

Thanks

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HowardML
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Re: Old email account

It's gone for good. VM will not give you access. You aren't a customer. VM can ensure that the account is properly put to sleep so wait here for a VM Forum Team member of staff to drop by and discuss this with you.


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Paul_DN
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Re: Old email account

Hi farthingate,

 

 

Thank your for reaching out to us in our community and welcome, I am sorry to hear you aren't able to access your Email address.

 

I have tried to locate your old account with the details we have but was unable, as you are no longer a customer the only thing we can do is permanently delete the email address.

 

Regards

 

Paul.

 

 

 

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farthingate
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Re: Old email account

Hi Paul

Thanks for the message

I'm intrigued! What details do you have for me as I did not give any in my post

Thanks

Andrew

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John_GS
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Re: Old email account

Hi, Andrew.

 

Thanks for coming back to us. My colleague would have found it from the forum details provided 🙂

 

Kind regards,

John_GS
Forum Team

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