I just want a bit of help finding out what's happened to it considering I lost control of it a few days after it was compromised
One of the Forum Team (VM employees who support this forum) can arrange to ensure that old account gets deleted completely. That will resolve the problems you are seeing. They should pick up on your posts in the next day or so and take the details from you by Private Message.
Sadly VM often allow these old email accounts to linger on long after they should have deleted them and that often leads to situations such as the one you are seeing.
VM also often confuse matters for ex customers because they often merely remove access to the webmail account, (which means you cannot access the email account from the VM website) but do not get round to deleting the mailbox itself. That means that email apps such as the one on your phone continue to pick up any spam or scam emails that are sent to the account.
Keep an eye out for a post from one of the Forum Team shortly.
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