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Rachael_B
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Old email account compromised

Having left Virgin Media last year my ntlworld email account should have closed but it is being used to send spam to others and I’m concerned it is compromised. I can’t log into it. Please help! 

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Re: Old email account compromised

vm staff can arrange to have the email address deleted. It will take them a few days to get to the thread. Keep checking back for a reply
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Rachael_B
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Re: Old email account compromised

Thank you 

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Rachael_B
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Re: Old email account compromised

 

It has been 3 weeks since I posted this and I’ve not had a reply from VM staff. Are they just extra busy at the moment or do you think I’ve been overlooked?

 

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Graham_A
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Re: Old email account compromised


@Rachael_B wrote:

 

It has been 3 weeks since I posted this and I’ve not had a reply from VM staff. Are they just extra busy at the moment or do you think I’ve been overlooked?

 


They are extra busy at the moment, but response times are running at 7 to 10 days.  As you have been waiting much longer I will escalate this to the VM Forum Team so that it gets added to their priority queue.

I will also move this thread to the email forum as that is the most appropriate area.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Zak_M
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Re: Old email account compromised

Good morning @Rachael_B 

 

Really sorry for the delay in responding to you. 

 

We can defiantly get this email address closed for you.  So that I can get some additional information, I am going to need to drop you a PM, Keep you eye on the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M