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Old blueyonder email address hacked

Hi,

I have an old blueyonder email address that I don’t use anymore. This has been hacked recently and I have received lots of emails about trying to reset various sites passwords using this address. I have also received an email from person saying they are doing this and threatening to blackmail me with information they allege to have. I would like this old email address and all its alias’s shut down immediately. Can you advise how I can get this sorted ASAP?

thanks in advance

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Re: Old blueyonder email address hacked

Hi Jamanda,

 

Thanks for reaching out to us in our community and welcome, I am sorry your email has been hacked, is this email associated with an old account or is the account still active and was this the main email when set up?

 

Regards

 

Paul.

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Re: Old blueyonder email address hacked

Hi Paul,

it is an old account. Virgin took over the blueyonder so the email address remained. I then closed my virgin media account and stopped using the associated email address. Would have hope it would have been closed down.

 

regards

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Re: Old blueyonder email address hacked

Hi Jamanda,

 

 I am sorry your old email wasn't closed when you left , I would like to get this resolved for you by getting this deleted , I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.


 

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Re: Old blueyonder email address hacked

I am still getting emails coming in from this old account. The hacker must still have access to it and is trying to reset passwords for various other passwords as I keep getting emails asking me to confirm passwords.

please advise.

 

regards

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Re: Old blueyonder email address hacked

can you make sure it is the email address [REMOVED] and not my new gmail one. 

thanks 

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Message 7 of 10
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Re: Old blueyonder email address hacked

Hello Paul

Please remove the email address in the post, not to be picky but you should know that it isn't allowed.

Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Old blueyonder email address hacked

Hi DJ_Shadow1966,

 

Yeah sorry didn't realise I had done this, the mods have removed it for me.

 

Regards

 

Paul.

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Message 9 of 10
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Re: Old blueyonder email address hacked

Afternoon Paul,

can I get update on deleting and **bleep**ting down [removed]@blueyonder.co.uk

kind regards

 

Amanda

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Re: Old blueyonder email address hacked

Hi Jamanda,

 

The IT team have confirmed the ticket is closed as email removed.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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